How to Deposit and Trade Crypto at Crypto.com

How to Deposit on Crypto.com

How to Deposit Crypto on Crypto.com 

If you own cryptocurrency on another platform or wallet, you can transfer them to your Crypto.com Wallet for trading.

Deposit Cryptocurrency on Crypto.com (Website)

1. Log into your Crypto.com account and click [Wallet].
2. Select what you want to deposit. Then click [Deposit].
3. Select [Cryptocurrency], then make a deposit.4. Your deposit address will be displayed.

Choose your network and copy your deposit address by clicking on [Copy Address] or [Show QR Code]. And paste it on the platform where you intend to withdraw your funds.

Note: Please make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.

Summary of network selection:

• BEP2 refers to the BNB Beacon Chain (former Binance Chain).
• BEP20 refers to the BNB Smart Chain (BSC) (former Binance Smart Chain).
• ERC20 refers to the Ethereum network.
• TRC20 refers to the TRON network.
• BTC refers to the Bitcoin network.
• BTC (SegWit) refers to Native Segwit (bech32), and the address starts with “bc1”. Users are allowed to withdraw or send their Bitcoin holdings to SegWit (bech32) addresses. 

5. After confirming the withdrawal request, it takes time for the transaction to be confirmed. The confirmation time varies depending on the blockchain and its current network traffic.
Once the transfer is processed the funds will be credited to your Crypto.com account shortly after.

6. You can check the status of your deposit from [Transaction History], as well as more information on your recent transactions.

Deposit Cryptocurrency on Crypto.com (App)

1. Open the Crypto.com app, clicking the [Deposit] button on the home screen.

2. For [Crypto Deposits], select the coin you are looking to deposit, and from there, the details for your wallet will appear on the screen.

3. Select your network, a pop-up will appear with your [QR code], and you can tap [Share Address] to share your deposit address.

Note: Please choose the deposit network carefully and make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.

5. After confirming the deposit request, the transfer will be processed. The funds will be credited to your Crypto.com account shortly after.

 

How to Deposit Fiat currency on Crypto.com

How do I set up my EUR fiat wallet?

1. Go to your homepage and click on [Account].

2. Go to [Fiat Wallet].

From the homepage, tap [Deposit] [Fiat].

3. Tap on the [+ Set Up New Currency] button.

4. Setup EUR (SEPA).

Choose [I understand and agree to the EUR Fiat Wallet Term Condition] and tap [Next].
4. Complete the EUR wallet set-up as per the SEPA network instructions.

You need to submit the following additional information in order to create your EUR fiat wallet:

• Expected annual transaction volume.
• Annual income bracket.
• Employment status or occupation.
• Address verification.

5. Use the bank account information provided to transfer directly through your bank via the SEPA network.

Tap on [Send all account info to my email]. We will notify you once your bank transfer has been successfully deposited.

Deposit EUR and Fiat Currencies via SEPA Bank Transfer

1. Log into your Crypto.com account and click on [Wallet].

2. Select the one you want to deposit.
3. Select [Fiat] and click on [Bank Transfer].4. Click on [Next] to complete the EUR wallet set-up as per the SEPA network instructions.

You need to submit the following additional information in order to create your EUR fiat wallet:

• Expected annual transaction volume.
• Annual income bracket.
• Employment status or occupation.
• Address verification.

5. Enter the amount you wish to deposit, and after that, you will see the detailed payment information.

Deposit Fiat Currency on Crypto.com (App)

1. Open the Crypto.com app, clicking the [Deposit] button on the home screen.

2. Starting a [Fiat Deposit] will bring up the deposit in the Fiat wallet menu.

3. You will be asked to set up a fiat currency wallet. And after that, you can deposit Fiat.

4. After setting up your currency, enter your amount, select the bank account, and deposit to your fiat wallet.

How to Buy Crypto with Credit/Debit Card on Crypto.com

1. Open Crypto.com app on your phone and log in.

Tap on [Buy].
2. Next, choose the cryptocurrency you want to buy.
3. Fill in the amount you want to buy, and click on [Add Payment Method].

4. Select Credit/Debit Card to continue.

If you prefer to pay in fiat currency, you can change it.
5. Fill out your card information and tap [Add Card] to proceed.

6. Review your purchase information, then click [Confirm].

7. Congratulations! The transaction is complete.

The purchased cryptocurrency has been deposited in your Crypto.com Spot Wallet.

Frequently Asked Questions (FAQ)

Missing Crypto Deposits

What to do in cases of unsupported token deposits and deposits with incorrect or missing information
 

Deposits of Unsupported Tokens

If a client has deposited a token that is not supported by Crypto.com, they may contact customer support for assistance in retrieving the funds. Fund retrieval may not be possible in some cases.
 

Deposits with Incorrect or Missing Addresses / Tags / Memos

If a user has submitted a deposit with an incorrect or missing address, tag, or memo, they may contact customer support for assistance in retrieving the funds. Fund retrieval may not be possible in some cases.

*Note: Please note that a retrieval fee of up to USD 150 may be charged for retrieving any missing crypto deposits, as determined by Crypto.com at its sole discretion and subject to change from time to time.
 

Where is my crypto deposit?

Once the transaction is on the blockchain, it will take the following number of confirmations for the deposit to appear in your Crypto.com app:

• 1 confirmation for XRP, XLM, ATOM, BNB, EOS, ALGO.

• 2 confirmations for BTC.

• 4 confirmations for LTC.

• 5 confirmations for NEO.

• 6 confirmations for BCH.

• 12 confirmations for VET and ERC-20 tokens.

• 15 confirmations for ADA, BSC.

• 30 confirmations for XTZ.

• 64 confirmations for ETH, on ERC20.

• 256 confirmations for ETH, USDC, MATIC, SUPER, and USDT on Polygon.

• 910 confirmations for FIL.

• 3000 confirmations for ETC.

• 4000 confirmations for ETHW.

When it does, you will receive an email notification about the successful deposit.
 

Which cryptocurrencies can be used to top up the Crypto.com Visa Card?

ADA, BTC, CHZ, DAI, DOGE, ENJ, EOS, ETH, LINK, LTC, MANA, MATIC, USDP, UNI, USDC, USDT, VET, XLM ZIL.

Certain cryptocurrencies might not be available, depending on your location.
 

How do I check my transaction history?

You can check the status of your deposit by going to [Dashboard] - [Wallet] - [Transactions].

If you’re using the app, click on [Account] and tap on the icon in the top right corner to check your transactions.

How to Trade on Crypto.com

How to trade Spot on Crypto.com (Website)

A spot trade is a simple transaction between a buyer and a seller to trade at the current market rate, known as the spot price. The trade takes place immediately when the order is fulfilled.

1. Open the Crypto.com website and log in to your account.

Click on [Trade] and choose [Spot].

2. Click on any cryptocurrency you would like to trade on the home page to go directly to the corresponding spot trading page.

3. You will now find yourself on the trading page interface.

1. Trading volume of trading pair in 24 hours.
2. Sell Order Book.
3. Buy Order Book.
4. Candlestick chart and Market Depth.
5. Type of order: Limit/Market/Stop-limit/OCO(One-Cancels-the-Other)
6. Buy and Sell Cryptocurrency.
7. Trading history.
8. Wallet Details.
9. Balance/Positions/Open Orders/Trigger Orders/Order History/Trade History/Active Bots.

4. Let’s look at buying some BTC. At the top of the Crypto.com home page, click on the [Trade] option and select [Spot].

Go to the buying and selling section (6) to buy BTC and fill in the price and the amount for your order. Click on [Buy BTC] to complete the transaction.

• The default price in the limit order is the last price it was traded at.
• The percentages shown underneath refer to the proportion of one currency you have to purchase the other currency.

You can follow the same steps to sell BTC or any other chosen cryptocurrency by selecting the [Sell] tab.

How to trade Spot on Crypto.com (App)

1. Log in to your Crypto.com app and click on [Trade] to go to the spot trading page.

2. Click on [Buy] to go to the cryptocurrency page.

3. Select the cryptocurrency you like to buy and trade.

4. Type in the amount that you like to buy and click [Add payment method] to complete the transaction.

5. Or you can click on [Crypto] to pay for the cryptocurrency you have chosen, then click [Buy].
You can follow the same steps to sell BTC or any other chosen cryptocurrency by selecting the [Sell] tab.

What is the Stop-Limit Function and How to use it

What is a stop-limit order?

A limit order with a stop price and a limit price is known as a stop limit order. The limit order will be entered into the order book after the stop price has been reached. The limit order will be carried out when the limit price is reached.

Stop price: A stop-limit order to buy or sell the asset at the limit price or higher will be executed when the asset’s price hits the stop price.

Limit price: the selected price, or sometimes even a higher one, at which the stop limit order is carried out.

Both the limit and stop prices can be set at the same cost. But the sell order’s stop price ought to be somewhat higher than the maximum price. A safe price differential will be created between the order’s triggering and execution times thanks to this price difference. For the buy order, the stop price can be set somewhat below the limit price. Additionally, it will lessen the possibility that your order won’t be fulfilled.

Please be informed that your order will be executed as a limit order whenever the market price hits your limit price. Your order might never fill if you set the take-profit or stop-loss limits too low or too high, respectively, because the market price will never be able to hit the limit price you have specified.

How does a stop-limit order work?

The current price is 2,400 (A). You can set the stop price above the current price, such as 3,000 (B), or below the current price, such as 1,500 (C). Once the price goes up to 3,000 (B) or drops to 1,500 (C), the stop-limit order will be triggered, and the limit order will be automatically placed on the order book.

Note:

The limit price can be set above or below the stop price for both buy and sell orders. For example, a stop price B can be placed along with a lower limit price B1 or a higher limit price B2.

A limit order is invalid before the stop price is triggered, including when the limit price is reached ahead of the stop price.

When the stop price is reached, it only indicates that a limit order is activated and will be submitted to the order book, rather than the limit order being filled immediately. The limit order will be executed according to its own rules.

How do I place a stop-limit order on Crypto.com?

1. Log in to your Crypto.com account and go to [Trade]-[Spot]. Select either [Buy] or [Sell], then click [Stop-limit].

2. Enter the trigger price, the limit price, and the amount of crypto you wish to purchase. Click [Buy BTC] to confirm the details of the transaction.

How to view my stop-limit orders?

Once you submit the orders, you can view and edit your stop-limit orders by going to Section (8), and clicking on [Open Orders].

To view executed or canceled orders, go to the [Order History] tab.

Frequently Asked Questions (FAQ)

What is a Limit Order

An order placed on the order book at a certain limit price is known as a limit order. It won’t be carried out like a market order right away. Rather, only if the market price hits your limit price (or above) will the limit order be filled. Therefore, you can buy at a lower price or sell at a greater price than the going rate by using a limit order.

Assume, for instance, that the current price of Bitcoin is 50,000 and you set a limit order to purchase 1 BTC at 60,000 USD. Since this is a better price than the one you placed (60,000 USD), your limit order will be executed immediately at 50,000 USD.
 

What is Market Order

When you make an order for a market order, it is immediately executed at the going rate. It can be used to put orders for both purchases and sales.

A purchase or sell market order can be placed by selecting [Quantity] or [Total]. You can input the amount explicitly, for instance, if you wish to purchase a certain amount of Bitcoin. However, you can use [Total] to place the buy order if you wish to purchase BTC with a specific amount of money, such $10,000 USDT.
 

How to View my Spot Trading Activity

You can view your spot trading activities from the Orders and Positions panel at the bottom of the trading interface. Simply switch between the tabs to check your open order status and previously executed orders.

1. Open orders

Under the [Open Order] tap , you can view details of your open order including:

• Order Time.
• Order Instrument.
• Order Side.
• Order Price.
• Order Quantity.
• Total.
• Fee.
• Fee currency.
• Fee Type.
• Order ID.
• Trade ID.

2. Order history

Order history displays a record of your filled and unfilled orders over a certain period. You can view order details, including:

• Order Time.
• Order Instrument.
• Order Side.
• Order Price.
• Order Quantity.
• Trigger condition.
• Order Completed.
• Order Remaining.
• Average Price.
• Order Value.
• Order ID.
• Margin Order.
• Status.

3. Transaction history

Trade history shows a record of your matched orders over a certain period of time. You can also check trading fees and your role (market maker or taker).

To view transaction history, use the filter to customize the date and click [Search].