Crypto.com Login
How to Log in your Crypto.com
How to Log in your Crypto.com account (Website)
1. Go to the Crypto.com website, and on the top right, choose [Log in].
2. Enter your email and password, then click [Log in].Or you can scan to log in instantly by opening the [Crypto.com app].
3. Enter your 2FA and press [Continue].
4. After that, you can successfully use your Crypto.com account for trading.
How to Log in your Crypto.com account (App)
1. You have to go to the [App Store] or [Google Play Store] and search with the [Crypto.com] key to find this app. Then, install the Crypto.com app on your mobile device.
2. After installing and launching the app.
Log in to the Crypto.com app by using your email address, then tap [Log In to Existing Account].
3. After logging in with your email, check your email for a confirmation link to continue.
4. After confirmation is done, you have successfully log in to your Crypto.com account.
I forgot my password from the Crypto.com account
You can reset your account password on the Crypto.com website or app.1. Go to the Crypto.com website and click [Log in].
2. On the login page, click [Forgot your password].
*Please note that your account’s withdrawal function will be disabled for the first 24 hours upon a successful password reset.
3. Enter your email, click on [Submit], and you will receive an email with instructions on how to reset your password in a few minutes.
Frequently Asked Questions (FAQ)
What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the Crypto.com NFT platform.
How does TOTP work?
Crypto.com NFT uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.
*Please keep in mind that the code should consist of numbers only.
How do I set up 2FA on my Crypto.com NFT account?
1. Within the “Settings” page, click “Set Up 2FA” under "Security.”
2. Scan the QR code with an authenticator app, or copy the code to the app to add it manually. Then click “Proceed to Verify.”
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Users will need to install authenticator apps like Google Authenticator or Authy to set up 2FA.
3. Input the verification code, which will be sent to your email inbox and displayed in your authenticator app. Click “Submit”.
4. After setup is complete, you will see a confirmation message.
Please note that the 2FA set up in your Crypto.com NFT account is independent of the one set up for your accounts across other Crypto.com ecosystem products.
Which actions are secured by 2FA?
After 2FA has been enabled, the following actions performed on the Crypto.com NFT platform will require users to enter the 2FA code:
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List NFT (2FA can be turned off optionally)
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Accept Bids Offers (2FA can be turned off optionally)
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Enable 2FA
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Request Payout
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Login
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Reset Password
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Withdraw NFT
Please note that withdrawing NFTs requires a mandatory 2FA setup. Upon enabling 2FA, users will face a 24-hour withdrawal lock for all of the NFTs in their accounts.
How do I reset my 2FA?
If you lose your device or don’t have access to your authenticator app, you will need to contact our customer support.
Once your 2FA is revoked, the system will invalidate your previous authentication key. The 2FA section in the “Security” tab in “Settings” will return to its non-setup state, where you can click “Set Up 2FA” to set up 2FA again.
How to Verify your Account on Crypto.com
How to complete identity Verification? A step-by-step guide
1. Open your Crypto.com app on your phone. Tap [Create New Account].
2. Enter your information.
- Enter your email address.
- Check the box for "I’d like to receive exclusive offers and updates from Crypto.com".
- Tap "Create New Account."
3. Check your email for a confirmation link. If you don’t see any link, click on [Resend].
4. Next, sign up with your phone number, then tap [Continue].
5. Enter the 6-digit code that has been send to your phone.
6. Set up a passcode that is used for unlocking and confirming transactions.
7. Next is verifying your identity by tapping on [Agree and continue].
8. Select the type of documents that you want to proceed with.
9. Put your ID document into the frame and take a picture.
10. After your document is submitted, wait a couple of days to get it verified.
[Please note]:
Accounts are only opened using the Crypto.com app, therefore please do not send us the essential information via email or the in-app chat.
*Your passport is the best document to use in the majority of circumstances. If you do not have a passport, a national ID or a driver’s license will usually suffice.
(However, US citizens and residents must present their state-issued driver’s license or ID.
What types of documents are acceptable for proof of address verification?
For proof of residential address verification, one of the following documents under your name (issued within 3 months) is accepted:
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Utility bill.
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Correspondence from a Government department or agency.
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Statements or letters issued by a bank, financial institution, or authorized insurer (for credit card statements, please mask the card number).
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Valid Government ID.
When capturing a document, please keep in mind to:
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Capture its full form with all four corners; a partial scan of a document is not accepted.
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Capture a printed document or a digital copy through a computer screen.
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Keep the document unaltered, except when masking bank account or card numbers.
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Capture the document vertically (in portrait mode) to ensure the full document is captured, do not capture it in landscape mode.
What do you do with my information?
Crypto.com only uses the information for the purpose of address verification, as required by applicable laws and regulations. Crypto.com does not use the information submitted by an applicant for any other purpose.
Frequently Asked Questions (FAQ)
Why was my application not approved after 3 days?
While most applications are being processed in 3–4 days, due to the overwhelming number of new applicants, some KYC reviews are taking approximately 7 business days.
Applications are being reviewed as quickly as possible, and an update will be provided via email once they are complete. We appreciate your patience.
I did not receive the OTP
Please email us at [[email protected]], stating your phone number (including the country code) and your mobile service provider.
What is "Singpass"?
Singpass is every Singapore resident’s trusted digital identity for easy and secure access to over 1,700 government and private sector services online and in person. Users can log in to digital services, prove their identity over counters, digitally sign documents, and more with the improved Singpass.
Singpass is managed by the Government Technology Agency (GovTech) and is one of eight strategic national projects that drive Singapore’s Smart Nation vision.
What is MyInfo?
MyInfo is a service that allows Singpass users to manage their personal data and pre-fill forms, with their consent, for digital services transactions, including data that is retrieved across participating government agencies. This means that users only need to provide personal data once to the digital service, instead of repeatedly providing data for every online transaction. Users can view their own personal data profile in their Singpass app under the Profile tab.
The app won’t scan my ID or take my photo?
Please try the manual upload feature if you have been unsuccessful in scanning your document and/or photo on your initial attempt.
[The following processes will assist you in speeding the verification process]:
[Full Legal Name]: Double-check that the name you type matches the one on the document you give. Please use your complete names instead of acronyms or initials if the paper utilizes them. Make certain there are no spelling errors.
[Have a valid ID]: Take a photograph of the ID in a well-lit environment. Check that all four corners of the document are visible and that there are no reflections (if your phone’s flashlight is turned on, turn it off). Clean the lens, hold the phone firmly, and position the camera so that the picture frame contacts the edges of the document - the photo will be shot automatically if it does. Check that the information on the image is legible once it has been captured. If you are unsure about the quality of the image, retake it before submitting it.
[Take a Good Selfie]: When trying the picture, keep the camera steady and follow the green dot with your eyes (this technique employs both a video and a photo camera). Try to stay as still as possible - it won’t take long.
