How to Download and Install Crypto.com Application for Mobile Phone (Android, iOS)

How to Download and Install Crypto.com Application for Mobile Phones (iOS)

1. Open the [App Store], search for [Crypto.com], and install it.

2. Wait for the installation to complete. Then you can sign up on Crypto.com App and log in to start trading.

How to Download and Install Crypto.com Application for Mobile Phones (Android)

1. Search for the Crypto.com mobile app from the [Google Play Store] and tap [Install] on your Android phone.

2 Wait for the installation to complete. Then you can sign up on Crypto.com App and log in to start trading.

How to Register an Account on Crypto.com (App)

You can register for a Crypto.com account with your email address on the Crypto.com app easily with a few taps.

1. Download and open the Crypto.com app and tap [Create New Account].

2. Enter your information:

1. Enter your email address.
2. Check the box for "I’d like to receive exclusive offers and updates from Crypto.com".
3. Tap "Create New Account."

3. Enter your phone number (make sure you choose the right area code) and tap [Send Verification Code].

4. You will receive a 6-digit verification code to your phone.

Enter the code.
5. Providing your ID to identify your identity, tap [Agree and continue] and you have successfully created a Crypto.com account.

Note:

• To protect your account, we highly recommend enabling at least one or two-factor authentication (2FA).
• Please note that you must complete identity verification before using Crypto.com to trade.

Frequently Asked Questions (FAQ)

How do I reset the passcode for Crypto.com app?

Please follow the steps outlined below to reset your Crypto.com App passcode.

1. Tap [Forgot Passcode?].

Note: For security reasons, users with a combined balance of more than USD $1000 equivalent will be required to go through the verification process with our support team.  The following message will be displayed for these users.


2. Enter your [Date of Birth] and [Verification Code].

Remember to tap on [Send] to trigger the SMS with the verification code (SMS OTP).

Please note that you will be able to continue only when you enter the SMS OTP (one-time password) sent to your mobile phone number and your date of birth.

Note:  

• The app will be locked for 4 hours after 3 failed attempts.
• The passcode reset email will be sent to your registered email address.

Please contact our support team if your app is locked and your email address and/or mobile number have changed.

3. Tap [Open Email].

4. Find the reset email and use the [Log In] button there.


5. Type in a new passcode.

How To Update Your Phone Number On The Crypto.com App?

If you lost access to your registered phone number and cannot log in, you can update your number from the login screen should your account balance equal less than US$1,000.

Kindly note that the new phone number must have the same country code as your previous one.

Please follow the steps below to update your phone number:

1. On the login screen, enter your email to complete email verification.

2. Tap [Didn’t receive a code?] then [Change Phone Number]. This option is only displayed for eligible users.

3. Complete passcode verification.4. Enter your new phone number and tap [Continue].

5. Input the SMS verification code sent to your new number.

6. Continue to log in.If you lost access to your registered phone number but are logged in to your account, you can follow the steps below to update your number.

Kindly note that the new phone number must have the same country code as your previous one.

1. Go to Settings from the main menu.
2. Tap Account  Personal Information  Phone.
3. Tap the [Edit] button.
4. Complete passcode verification.5. Open the phone number update email sent to your inbox and click the [Confirm Now] button.

6. Input the SMS verification code sent to your new phone number.

How can I reset my passcode with my recovery phrase?

In the unfortunate event that you forget your wallet’s 6-digit passcode, you can always reset your passcode with your recovery phrase.

A recovery phrase is a key to accessing your wallet and funds, it usually consists of 12/18/24 randomly generated words and is generated when you first create a wallet.

If you have incorrectly entered your 6-digit passcode five times within 30 minutes, your app will be locked for 30 minutes. After 30 minutes, if you still can’t remember your passcode, you may remove your wallet from the device, then import the wallet again with your recovery phrase and reset the passcode.

What should you do if you can’t access your Crypto.com DeFi Wallet app anymore?

1. Have your 12-word recovery phrase ready.
2. Delete the app.
3. Reinstall the app.
4. Tap [Import an existing wallet] and recover your wallet with the 12-word phrase. You will be able to create a new passcode once the wallet import is successful.