How to Open Account and Deposit into Crypto.com

How to Open Account on Crypto.com

How to Open Account on Crypto.com with Email

1. Go to Crypto.com.

On the top right corner of the homepage, you’ll find the ’Sign Up’ button. Click on [Sign Up].

2. Sign up with your email and set up your password.

*Note:
- Your password must contain at least 8 characters, including one number, one uppercase letter, and one special character.

3. Read the instructions displayed on the screen, then provide us with the necessary information.
4. Select [Verify] from the menu. To the email address you registered, a one-time password (OTP) and an email verification will be issued.

5. You need to confirm your phone number as the final step.

Choose your country’s area code, then enter your phone number (without the area code). An [SMS] verification code will be provided to you. Enter the code and click [Submit].

6. When you’re done! You will then be taken to the Exchange landing page.

How to Open Account on Crypto.com App

You can register for a Crypto.com account with your email address on the Crypto.com app easily with a few taps.

1. Download and open the Crypto.com app and tap [Create New Account].

2. Enter your information:

1. Enter your email address.
2. Check the box for "I’d like to receive exclusive offers and updates from Crypto.com".
3. Tap "Create New Account."

3. Enter your phone number (make sure you choose right area code) and tap [Send Verification Code].

4. You will receive a 6-digit verification code to your phone. Enter the code.
5. Providing your ID to identify your identity, tap [Agree and continue] and you have successfully created a Crypto.com account.

Note:

• To protect your account, we highly recommend enabling at least one or two-factor authentication (2FA).
• Please note that you must complete identity verification before using Crypto.com to trade.

Frequently Asked Questions (FAQ)

Why Can’t I Receive Emails from Crypto.com?

If you are not receiving emails sent from Crypto.com, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your Crypto.com account? Sometimes you might be logged out of your email on your devices and hence can’t see Crypto.com emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing Crypto.com emails into your spam folder, you can mark them as “safe” by whitelisting Crypto.com email addresses. You can refer to How to Whitelist Crypto.com Emails to set it up.

3. Is the functionality of your email client or service provider normal? To be sure that your firewall or antivirus program isn’t causing a security conflict, you can verify the email server settings.

4. Is your inbox packed with emails? You won’t be able to send or receive emails if you have reached the limit. To make room for new emails, you can remove some of the older ones.

5. Register using common email addresses like Gmail, Outlook, etc., if at all possible.

How come I can’t get SMS verification codes?

Crypto.com is always working to improve the user experience by expanding our SMS Authentication coverage. Nonetheless, certain nations and regions aren’t currently supported.

Please check our global SMS coverage list to see if your location is covered if you are unable to enable SMS authentication. Please use Google Authentication as your primary two-factor authentication if your location is not included on the list.
The guide How to Enable Google Authentication (2FA) may be of use to you.

The following actions should be taken if you are still unable to receive SMS codes even after you have activated SMS authentication or if you are currently living in a nation or region covered by our global SMS coverage list:

• Make sure there is a strong network signal on your mobile device.
• Disable any call blocking, firewall, anti-virus, and/or caller programs on your phone that might be preventing our SMS Code number from working.
• Turn your phone back on.
• Instead, try voice verification.
• To reset your SMS authentication, please click this link.

How to Deposit on Crypto.com

How to Deposit Crypto on Crypto.com 

If you own cryptocurrency on another platform or wallet, you can transfer them to your Crypto.com wallet for trading.

Deposit Cryptocurrency on Crypto.com (Website)

1. Log into your Crypto.com account and click [Wallet].
2. Select what you want to deposit. Then click [Deposit].
3. Select [Cryptocurrency], then make a deposit.4. Your deposit address will be displayed.

Choose your network and copy your deposit address by clicking on [Copy Address] or [Show QR Code]. And paste it on the platform where you intend to withdraw your funds.

Note: Please make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.

Summary of network selection:

• BEP2 refers to the BNB Beacon Chain (former Binance Chain).
• BEP20 refers to the BNB Smart Chain (BSC) (former Binance Smart Chain).
• ERC20 refers to the Ethereum network.
• TRC20 refers to the TRON network.
• BTC refers to the Bitcoin network.
• BTC (SegWit) refers to Native Segwit (bech32), and the address starts with “bc1”. Users are allowed to withdraw or send their Bitcoin holdings to SegWit (bech32) addresses. 

5. After confirming the withdrawal request, it takes time for the transaction to be confirmed. The confirmation time varies depending on the blockchain and its current network traffic.
Once the transfer is processed the funds will be credited to your Crypto.com account shortly after.

6. You can check the status of your deposit from [Transaction History], as well as more information on your recent transactions.

Deposit Cryptocurrency on Crypto.com (App)

1. Open the Crypto.com app, clicking the [Deposit] button on the home screen.

2. For [Crypto Deposits], select the coin you are looking to deposit, and from there, the details for your wallet will appear on the screen.

3. Select your network, a pop-up will appear with your [QR code], and you can tap [Share Address] to share your deposit address.

Note: Please choose the deposit network carefully and make sure that the selected network is the same as the network of the platform you are withdrawing funds from. If you select the wrong network, you will lose your funds.

5. After confirming the deposit request, the transfer will be processed. The funds will be credited to your Crypto.com account shortly after.

 

How to Deposit Fiat currency on Crypto.com

How do I set up my EUR fiat wallet?

1. Go to your homepage and click on [Account].

2. Go to [Fiat Wallet].

From the homepage, tap [Deposit] [Fiat].

3. Tap on the [+ Set Up New Currency] button.

4. Setup EUR (SEPA).

Choose [I understand and agree to the EUR Fiat Wallet Term Condition] and tap [Next].
4. Complete the EUR wallet set-up as per the SEPA network instructions.

You need to submit the following additional information in order to create your EUR fiat wallet:

• Expected annual transaction volume.
• Annual income bracket.
• Employment status or occupation.
• Address verification.

5. Use the bank account information provided to transfer directly through your bank via the SEPA network.

Tap on [Send all account info to my email]. We will notify you once your bank transfer has been successfully deposited.

Deposit EUR and Fiat Currencies via SEPA Bank Transfer

1. Log into your Crypto.com account and click on [Wallet].

2. Select the one you want to deposit.
3. Select [Fiat] and click on [Bank Transfer].4. Click on [Next] to complete the EUR wallet set-up as per the SEPA network instructions.

You need to submit the following additional information in order to create your EUR fiat wallet:

• Expected annual transaction volume.
• Annual income bracket.
• Employment status or occupation.
• Address verification.

5. Enter the amount you wish to deposit, and after that, you will see the detailed payment information.

Deposit Fiat Currency on Crypto.com (App)

1. Open the Crypto.com app, clicking the [Deposit] button on the home screen.

2. Starting a [Fiat Deposit] will bring up the deposit in the Fiat wallet menu.

3. You will be asked to set up a fiat currency wallet. And after that, you can deposit Fiat.

4. After setting up your currency, enter your amount, select the bank account, and deposit to your fiat wallet.

How to Buy Crypto with Credit/Debit Card on Crypto.com

1. Open Crypto.com app on your phone and log in.

Tap on [Buy].
2. Next, choose the cryptocurrency you want to buy.
3. Fill in the amount you want to buy, and click on [Add Payment Method].

4. Select Credit/Debit Card to continue.

If you prefer to pay in fiat currency, you can change it.
5. Fill out your card information and tap [Add Card] to proceed.

6. Review your purchase information, then click [Confirm].

7. Congratulations! The transaction is complete.

The purchased cryptocurrency has been deposited in your Crypto.com Spot Wallet.

Frequently Asked Questions (FAQ)

Missing Crypto Deposits

What to do in cases of unsupported token deposits and deposits with incorrect or missing information

Deposits of Unsupported Tokens

If a client has deposited a token that is not supported by Crypto.com, they may contact customer support for assistance in retrieving the funds. Fund retrieval may not be possible in some cases.

Deposits with Incorrect or Missing Addresses / Tags / Memos

If a user has submitted a deposit with an incorrect or missing address, tag, or memo, they may contact customer support for assistance in retrieving the funds. Fund retrieval may not be possible in some cases.

*Note: Please note that a retrieval fee of up to USD 150 may be charged for retrieving any missing crypto deposits, as determined by Crypto.com at its sole discretion and subject to change from time to time.

Where is my crypto deposit?

Once the transaction is on the blockchain, it will take the following number of confirmations for the deposit to appear in your Crypto.com app:

• 1 confirmation for XRP, XLM, ATOM, BNB, EOS, ALGO.

• 2 confirmations for BTC.

• 4 confirmations for LTC.

• 5 confirmations for NEO.

• 6 confirmations for BCH.

• 12 confirmations for VET and ERC-20 tokens.

• 15 confirmations for ADA, BSC.

• 30 confirmations for XTZ.

• 64 confirmations for ETH, on ERC20.

• 256 confirmations for ETH, USDC, MATIC, SUPER, and USDT on Polygon.

• 910 confirmations for FIL.

• 3000 confirmations for ETC.

• 4000 confirmations for ETHW.

When it does, you will receive an email notification about the successful deposit.

Which cryptocurrencies can be used to top up the Crypto.com Visa Card?

ADA, BTC, CHZ, DAI, DOGE, ENJ, EOS, ETH, LINK, LTC, MANA, MATIC, USDP, UNI, USDC, USDT, VET, XLM ZIL.

Certain cryptocurrencies might not be available, depending on your location.

How do I check my transaction history?

You can check the status of your deposit by going to [Dashboard] - [Wallet] - [Transactions].

If you’re using the app, click on [Account] and tap on the icon in the top right corner to check your transactions.