How to Sign in and Withdraw from Crypto.com
How to Sign In to Crypto.com
How to Sign In your Crypto.com account (Website)
1. Go to the Crypto.com website, and on the top right, choose [Log in].
2. Enter your email and password, then click [Log in].Or you can scan to log in instantly by opening the [Crypto.com app].
3. Enter your 2FA code and click [Continue].
4. After that, you can successfully use your Crypto.com account for trading.
How to Sign In your Crypto.com account (App)
1. You have to go to the [App Store] or [Google Play Store] and search with the [Crypto.com] key to find this app. Then, install the Crypto.com app on your mobile device.
2. After installing and launching the app.
Log in to the Crypto.com app by using your email address, then tap [Log In to Existing Account].
3. After logging in with your email, check your email for a confirmation link to continue.
4. After confirmation is done, you have successfully log in to your Crypto.com account.
I forgot my password from the Crypto.com account
You can reset your account password on the Crypto.com website or app.1. Go to the Crypto.com website and click [Log in].
2. On the login page, click [Forgot your password].
*Please note that your account’s withdrawal function will be disabled for the first 24 hours upon a successful password reset.
3. Enter your email, click on [Submit], and you will receive an email with instructions on how to reset your password in a few minutes.
Frequently Asked Questions (FAQ)
What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the Crypto.com NFT platform.
How does TOTP work?
Crypto.com NFT uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.
*Please keep in mind that the code should consist of numbers only.
How do I set up 2FA on my Crypto.com NFT account?
1. Within the “Settings” page, click “Set Up 2FA” under "Security.”
2. Scan the QR code with an authenticator app, or copy the code to the app to add it manually. Then click “Proceed to Verify.”
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Users will need to install authenticator apps like Google Authenticator or Authy to set up 2FA.
3. Input the verification code, which will be sent to your email inbox and displayed in your authenticator app. Click “Submit”.
4. After setup is complete, you will see a confirmation message.
Please note that the 2FA set up in your Crypto.com NFT account is independent of the one set up for your accounts across other Crypto.com ecosystem products.
Which actions are secured by 2FA?
After 2FA has been enabled, the following actions performed on the Crypto.com NFT platform will require users to enter the 2FA code:
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List NFT (2FA can be turned off optionally)
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Accept Bids Offers (2FA can be turned off optionally)
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Enable 2FA
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Request Payout
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Login
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Reset Password
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Withdraw NFT
Please note that withdrawing NFTs requires a mandatory 2FA setup. Upon enabling 2FA, users will face a 24-hour withdrawal lock for all of the NFTs in their accounts.
How do I reset my 2FA?
If you lose your device or don’t have access to your authenticator app, you will need to contact our customer support.
Once your 2FA is revoked, the system will invalidate your previous authentication key. The 2FA section in the “Security” tab in “Settings” will return to its non-setup state, where you can click “Set Up 2FA” to set up 2FA again.
How to Withdraw from Crypto.com
How to Withdraw Crypto from Crypto.com
In this article, we’ll show you how you can withdraw from Crypto.com to an external platform or wallet.
How to Withdraw Crypto from Crypto.com (Web)
1. Log in to your Crypto.com account and click on [Wallet].
2. Choose the crypto you would like to withdraw and click on the [Withdraw] button.
For this example, I’m choosing [CRO].
3. Select [Cryptocurrency] and choose [External Wallet Address].
4. Enter your [Wallet Address], choose the [Amount] you want to make, and select your [Wallet Type].
5. After that , click on [Review Withdrawal], and you are all done. 
Warning: If you input the wrong information or select the wrong network when making a transfer, your assets will be permanently lost. Please make sure that the information is correct before making a transfer.
How to Withdraw Crypto from Crypto.com (App)
1. Open your Crypto.com app and log in, tap on [Accounts].
2. Tap on [Crypto Wallet] and choose your available token you want to withdraw.
3. Click on [Transfer].
4. Tap on [Withdraw] to proceed to the next page.
5. Select withdraw with [Crypto].
6. Choose to withdraw with [External Wallet].
7. Add your wallet address to continue the process.
8. Select your network, enter your [VRA Wallet Address] and your [Wallet Name], then click continue.
9. Verify your wallet by tapping on [Yes, I trust this address].
After that, you are successful in making your withdrawal.
How to Withdraw Fiat Currency from Crypto.com
How to Withdraw Fiat from Crypto.com (Web)
1. Open and log in to your Crypto.com account and select [Wallet].
2. Select the currency you would like to withdraw and click [Withdraw] button.
For this example, I’m choosing [USD].
3. Select [Fiat] and choose [Bank Transfer].
4. Set up your bank account.
After that, input the withdrawal amount and select the bank account from which you are withdrawing funds to review and confirm the withdrawal request.
How to Withdraw with GBP currency on Crypto.com App
1. Open your Crypto.com app and log in, tap on [Accounts].
2. Tap on [Fiat Wallet] and click on [Transfer].
3. Click on [Withdraw].
4. Tap on British Pound (GBP) to proceed to next page.
6. Review your details and tap on [Withdraw Now].
It took 2-4 business days to review your withdrawal request, we will notify you once your request is approved.
How to Withdraw with EUR currency (SEPA) on Crypto.com App
1. Go to your Fiat Wallet, and click on [Transfer].
6. Choose the currency you want and select [EUR] currency.
After that, click on [Withdraw Now].
7. Enter your amount and tap [Withdraw].
Review and confirm the withdrawal request, wait for our internal review, and we will notify you once the withdrawal is processed.
How to Sell Crypto to Your Fiat Wallet on Crypto.com
1. Open your Crypto.com app and click on your [Accounts].
2. Select [Fiat Wallet] and click on the cryptocurrency you would like to sell.
3. Enter your amount that you want to withdraw, choose your withdrawal currency and click on [Sell...].
4. Review your information and tap on [Confirm]. And the money will be sent to your Fiat Wallet.
Frequently Asked Questions (FAQ)
How To Locate the Transaction ID (TxHash/TxID)?
1. Tap on the transaction in the respective crypto wallet or in the transaction history.2. Tap on the ‘Withdraw to’ address hyperlink.
3. You can either copy the TxHash or view the transaction in a Blockchain Explorer.
Due to possible network congestion, there might be a significant delay in processing your transaction. You may use the transaction ID (TxID) to look up the status of the transfer of your assets by using a blockchain explorer.
Which bank account(s) can I use to withdraw my funds?
There are two options for selecting the bank account you are withdrawing funds to:Option 1
You can withdraw to bank accounts you have used to deposit funds into the Crypto.com App. The most recently used accounts for deposits will be automatically shown in the list.
Option 2
You can manually enter your bank account’s IBAN number. Simply go to the withdrawal drawer in your Fiat Wallet and tap Add a Bank Account. Follow the on-screen instructions and tap Submit to save your bank account. You can then proceed to make withdrawals.
*note:
The name of the bank account you provide must match the legal name associated with your Crypto.com App account. Mismatched names will result in a failed withdrawal, and fees may be deducted by the receiving bank for processing the refund.
How long does it take for my funds to arrive in my bank account?
Please allow one to two business days for withdrawal requests to be processed. Once approved, the funds will be sent to your bank account immediately via EFT, FAST, or interbank transfer.
