How to Sign in to Crypto.com

How to Sign In to Crypto.com 

How to Sign In your Crypto.com account (Website)

1. Go to the Crypto.com website, and on the top right, choose [Log in].
2. Enter your email and password, then click [Log in].

Or you can scan to log in instantly by opening the [Crypto.com app].

3. Enter your 2FA code and click [Continue].

4. After that, you can successfully use your Crypto.com account for trading.

How to Sign In your Crypto.com account (App)

1. You have to go to the [App Store] or [Google Play Store] and search with the [Crypto.com] key to find this app. Then, install the Crypto.com app on your mobile device.
2. After installing and launching the app.

Log in to the Crypto.com app by using your email address, then tap [Log In to Existing Account].

3. After logging in with your email, check your email for a confirmation link to continue.

4. After confirmation is done, you have successfully log in to your Crypto.com account.

I forgot my password from the Crypto.com account

You can reset your account password on the Crypto.com website or app.

1. Go to the Crypto.com website and click [Log in].

2. On the login page, click [Forgot your password].

*Please note that your account’s withdrawal function will be disabled for the first 24 hours upon a successful password reset.

3. Enter your email, click on [Submit], and you will receive an email with instructions on how to reset your password in a few minutes.

Frequently Asked Questions (FAQ)

What is Two-Factor Authentication?

Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the Crypto.com NFT platform.

How does TOTP work?

Crypto.com NFT uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.

*Please keep in mind that the code should consist of numbers only.

How do I set up 2FA on my Crypto.com NFT account?

1. Within the “Settings” page, click “Set Up 2FA” under "Security.”
2. Scan the QR code with an authenticator app, or copy the code to the app to add it manually. Then click “Proceed to Verify.”

• Users will need to install authenticator apps like Google Authenticator or Authy to set up 2FA.

3. Input the verification code, which will be sent to your email inbox and displayed in your authenticator app. Click “Submit”.
4. After setup is complete, you will see a confirmation message.

Please note that the 2FA set up in your Crypto.com NFT account is independent of the one set up for your accounts across other Crypto.com ecosystem products.

Which actions are secured by 2FA?

After 2FA has been enabled, the following actions performed on the Crypto.com NFT platform will require users to enter the 2FA code:

• List NFT (2FA can be turned off optionally)

• Accept Bids Offers (2FA can be turned off optionally)

• Enable 2FA

• Request Payout

• Login

• Reset Password

• Withdraw NFT

Please note that withdrawing NFTs requires a mandatory 2FA setup. Upon enabling 2FA, users will face a 24-hour withdrawal lock for all of the NFTs in their accounts.

How do I reset my 2FA?

If you lose your device or don’t have access to your authenticator app, you will need to contact our customer support.

Once your 2FA is revoked, the system will invalidate your previous authentication key. The 2FA section in the “Security” tab in “Settings” will return to its non-setup state, where you can click “Set Up 2FA” to set up 2FA again.