How to Sign Up and Login to the Crypto.com account

How to Sign up on Crypto.com

How to Sign up on Crypto.com with Email

1. Go to Crypto.com.

On the top right corner of the homepage, you’ll find the ’Sign Up’ button. Click on [Sign Up].

2. Sign up with your email and set up your password.

*Note:
- Your password must contain at least 8 characters, including one number, one uppercase letter, and one special character.

3. Read the instructions displayed on the screen, then provide us with the necessary information.
4. Select [Verify] from the menu. To the email address you registered, a one-time password (OTP) and an email verification will be issued.

5. You need to confirm your phone number as the final step.

Choose your country’s area code, then enter your phone number (without the area code). An [SMS] verification code will be provided to you. Enter the code and click [Submit].

6. When you’re done! You will then be taken to the Exchange landing page.

How to Sign up on Crypto.com App

You can register for a Crypto.com account with your email address on the Crypto.com app easily with a few taps.

1. Download and open the Crypto.com app and tap [Create New Account].

2. Enter your information:

1. Enter your email address.
2. Check the box for "I’d like to receive exclusive offers and updates from Crypto.com".
3. Tap "Create New Account."

3. Enter your phone number (make sure you choose right area code) and tap [Send Verification Code].

4. You will receive a 6-digit verification code to your phone. Enter the code.
5. Providing your ID to identify your identity, tap [Agree and continue] and you have successfully created a Crypto.com account.

Note:

• To protect your account, we highly recommend enabling at least one or two-factor authentication (2FA).
• Please note that you must complete identity verification before using Crypto.com to trade.

Frequently Asked Questions (FAQ)

Why Can’t I Receive Emails from Crypto.com?

If you are not receiving emails sent from Crypto.com, please follow the instructions below to check your email’s settings:

1. Are you logged in to the email address registered to your Crypto.com account? Sometimes you might be logged out of your email on your devices and hence can’t see Crypto.com emails. Please log in and refresh.

2. Have you checked the spam folder of your email? If you find that your email service provider is pushing Crypto.com emails into your spam folder, you can mark them as “safe” by whitelisting Crypto.com email addresses. You can refer to How to Whitelist Crypto.com Emails to set it up.

3. Is the functionality of your email client or service provider normal? To be sure that your firewall or antivirus program isn’t causing a security conflict, you can verify the email server settings.

4. Is your inbox packed with emails? You won’t be able to send or receive emails if you have reached the limit. To make room for new emails, you can remove some of the older ones.

5. Register using common email addresses like Gmail, Outlook, etc., if at all possible.

How come I can’t get SMS verification codes?

Crypto.com is always working to improve the user experience by expanding our SMS Authentication coverage. Nonetheless, certain nations and regions aren’t currently supported.

Please check our global SMS coverage list to see if your location is covered if you are unable to enable SMS authentication. Please use Google Authentication as your primary two-factor authentication if your location is not included on the list.
The guide How to Enable Google Authentication (2FA) may be of use to you.

The following actions should be taken if you are still unable to receive SMS codes even after you have activated SMS authentication or if you are currently living in a nation or region covered by our global SMS coverage list:

• Make sure there is a strong network signal on your mobile device.
• Disable any call blocking, firewall, anti-virus, and/or caller programs on your phone that might be preventing our SMS Code number from working.
• Turn your phone back on.
• Instead, try voice verification.
• To reset your SMS authentication, please click this link.

How to Log In your Crypto.com

How to Log in your Crypto.com account (Website)

1. Go to the Crypto.com website, and on the top right, choose [Log in].
2. Enter your email and password, then click [Log in].

Or you can scan to log in instantly by opening the [Crypto.com app].

3. Enter your 2FA and press [Continue].

4. After that, you can successfully use your Crypto.com account for trading.

How to Log in your Crypto.com account (App)

1. You have to go to the [App Store] or [Google Play Store] and search with the [Crypto.com] key to find this app. Then, install the Crypto.com app on your mobile device.
2. After installing and launching the app.

Log in to the Crypto.com app by using your email address, then tap [Log In to Existing Account].

3. After logging in with your email, check your email for a confirmation link to continue.

4. After confirmation is done, you have successfully log in to your Crypto.com account.

I forgot my password from the Crypto.com account

You can reset your account password on the Crypto.com website or app.

1. Go to the Crypto.com website and click [Log in].

2. On the login page, click [Forgot your password].

*Please note that your account’s withdrawal function will be disabled for the first 24 hours upon a successful password reset.

3. Enter your email, click on [Submit], and you will receive an email with instructions on how to reset your password in a few minutes.

Frequently Asked Questions (FAQ)

What is Two-Factor Authentication?

Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the Crypto.com NFT platform.

How does TOTP work?

Crypto.com NFT uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.

*Please keep in mind that the code should consist of numbers only.

How do I set up 2FA on my Crypto.com NFT account?

1. Within the “Settings” page, click “Set Up 2FA” under "Security.”
2. Scan the QR code with an authenticator app, or copy the code to the app to add it manually. Then click “Proceed to Verify.”

• Users will need to install authenticator apps like Google Authenticator or Authy to set up 2FA.

3. Input the verification code, which will be sent to your email inbox and displayed in your authenticator app. Click “Submit”.
4. After setup is complete, you will see a confirmation message.

Please note that the 2FA set up in your Crypto.com NFT account is independent of the one set up for your accounts across other Crypto.com ecosystem products.

Which actions are secured by 2FA?

After 2FA has been enabled, the following actions performed on the Crypto.com NFT platform will require users to enter the 2FA code:

• List NFT (2FA can be turned off optionally)

• Accept Bids Offers (2FA can be turned off optionally)

• Enable 2FA

• Request Payout

• Login

• Reset Password

• Withdraw NFT

Please note that withdrawing NFTs requires a mandatory 2FA setup. Upon enabling 2FA, users will face a 24-hour withdrawal lock for all of the NFTs in their accounts.

How do I reset my 2FA?

If you lose your device or don’t have access to your authenticator app, you will need to contact our customer support.

Once your 2FA is revoked, the system will invalidate your previous authentication key. The 2FA section in the “Security” tab in “Settings” will return to its non-setup state, where you can click “Set Up 2FA” to set up 2FA again.